The Uber ride sharing application is seen running on an iPhone in this photo illustration. (Photo by Jaap Arriens/NurPhoto via Getty Images)
Uber is taking action against customers providing bad ratings to drivers to get a refund.
The San Francisco-based company is instituting a new system to identify customers listing false claims.
There will also be an expanded review center to offer more information on why the account is deactivated, and drivers can request a review of the decision by providing audio or video recordings.
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"We strive to promote safety for everyone who uses Uber—but the reality is that people sometimes make false accusations, often with the intent of getting a refund from Uber," the company wrote in a blog post.
Uber added that they are excluding low ratings outside the drivers' control, like traffic, and will continue doing it.
Separately, drivers accused of drug-impaired driving will have the option to take a drug test through a nationwide partnership with LabCorp. Uber will cover the cost of the testing, no matter the outcome.
This story was reported from Washington, D.C.
